What is your pricing?
Do you offer refunds?
All purchases are non refundable.
We will issue a credit UPON REQUEST for paid participants who were not in attendance for the booked session. The credit will be issued in the name of the paid party, but can be transferred or gifted to someone else.
What are your hours of operation?
What is your Cancellation Policy?
We kindly request a minimum 24 hours advance notice of your cancellation. We will then reschedule your session for another date, or issue a credit for future use. All purchases are non refundable.
How many people can our scenarios accommodate?
Do you take cash on site?
How large are the rooms?
Will I be paired with strangers?
How many scenarios do you have?
Can we add extra people to our booking if we have more than the maximum for that scenario?
Yes, additional participants are allowed if your session is private; however, there is a hard maximum of 8 for Bombshell and Blackwell Manor and hard maximum for 10 on all other scenarios. If your session is not private or rather open and others have booked during that session, you may not add additional participants for a total number that exceeds the maximum for that scenario. So for Bombshell and Blackwell Manor, no more than 6 total and no more than 8 total for all other scenarios. You can add additional participants if there are any available spots either online or when you arrive at your booking; feel free to call us so that we may assist you.
Are the exact same scenarios available at each location?
Has anyone suffering from claustrophobia had any issues inside the rooms?
Can we bring food inside the rooms?
Do you serve food or alcohol?
Is this a franchise?
What if we don’t escape in time?
Do we get anything if we win?
How long have you been open?
Can you give me more information on your team building offers?
We are an indoor facility that allows you to come dressed in plain clothes with no special clothes requirements. As a team building location, we are designed to help facilitate your corporate group by offering a challenging experience that hinges on communication and cooperation! All the things that make team building activities productive. We offer a discounted rate to corporations & have compiled a tiered pricing structure below. You are charged by the experience, with each experience lasting up to 60 minutes (unless you successfully escape the room before the 60 minute timer runs out.
Pricing structure and additional details can be found on our Team Building page.
How soon prior to our appointment time should we arrive?
How do we know if a session is private or not?
How do I book a private session?
What does ‘semi-private’ booking mean?
This means that all sessions during our public hours can be either private or open, depending on the first booking paid for that particular session. This is a new system we are implementing based on feedback we have received from our customers.
To book a private session, thus ensuring that you will not be paired up with anyone else, you will need to be the first person to book for that session and book for at least 4 (or more) participants. This locks the session private to your group and upon completion of your booking will show as “SOLD OUT” on our booking page, even though just the session/time is sold to your group and not necessarily all of the spots taken. You can add additional participants (i.e. more family, friends, or co-workers) to your group later on site prior to the start of your booking, but only at your discretion. This is how we have previously been operating.
To book an open session, you can book any number of participants fewer than 4. This will keep the session open to other folks to potentially join in with you. A few advantages to booking this way are not having to pay for 4 spots up front for smaller groups (e.g. couples), allowing for folks to pay separately, and taking the opportunity to meet new people.
Please contact us if you have any questions or concerns about this new booking structure by calling us at (505) 289-1002, emailing us at firstname.lastname@example.org, or stopping by either of our locations during our public hours.