Escape Room Questions? - NM Escape Room - Albuquerque, NM

What is an Escape Room?

What is your pricing?

Do you offer refunds?

All purchases are non refundable.

We will issue a credit UPON REQUEST for paid participants who were not in attendance for the booked session. The credit will be issued in the name of the paid party, but can be transferred or gifted to someone else.

What are your hours of operation?

Our public hours are Thursdays and Fridays 3 PM - 10 PM, and Saturdays and Sundays 10:30 AM - 10 PM. We are also available by appointment only (minimum 1 week advance notice) on Mondays, Tuesdays, and Wednesdays from 9 AM to 7 PM; and Thursdays and Fridays from 9 AM to 2 PM. Contact Us for more information.

What is your Cancellation Policy?

We kindly request a minimum 24 hours advance notice of your cancellation. We will then reschedule your session for another date, or issue a credit for future use. All purchases are non refundable.

Can children participate in an escape scenario?

Yes, children of most ages are welcome to participate. Children under 12 should be accompanied by an adult, which is a requirement for the scenario Blackwell Manor, and there is no charge for children 6 and under.

How many people can our scenarios accommodate?

2-6 for Bombshell and Blackwell Manor and 2-8 for all others.

Do you take cash on site?

We can accept the exact amount including tax, but we don’t keep cash on site, so therefore we cannot make change. It is more convenient to book your session online. Please note: sessions are reserved through booking online and may not be available if you decide to walk in. If planning to walk in a pay on site please first check our schedule online to ensure that the session you desire isn’t already full.

How large are the rooms?

Our scenarios range from 260 sq ft to just over 600 sq ft.

Will I be paired with strangers?

This depends on the nature of your session. Yes, you could potentially be paired with strangers if you have booked an open session. No, you will not be paired with strangers if you have booked a private session (i.e. the first person to book and with 4 or more participants); so it automatically becomes private and no longer available for booking on our website, but more participants can be added to your session simply by giving us a call, or by adding them when you arrive for your booked time.

How many scenarios do you have?

Currently, we have three different scenarios at each location for a total of six. Please see our website for descriptions of the escape scenarios. Don’t forget to sign up for our newsletter to be alerted to new escape scenarios and exciting escape room offers from nmescaperoom.com.

Can we add extra people to our booking if we have more than the maximum for that scenario?

Yes, additional participants are allowed if your session is private; however, there is a hard maximum of 8 for Bombshell and Blackwell Manor and hard maximum for 10 on all other scenarios. If your session is not private or rather open and others have booked during that session, you may not add additional participants for a total number that exceeds the maximum for that scenario. So for Bombshell and Blackwell Manor, no more than 6 total and no more than 8 total for all other scenarios. You can add additional participants if there are any available spots either online or when you arrive at your booking; feel free to call us so that we may assist you.

Are the exact same scenarios available at each location?

No, each location has a different offering of scenarios from which to choose.

Has anyone suffering from claustrophobia had any issues inside the rooms?

No. Please know that if you need to step out for any reason whatsoever at any point during your game, all of our scenarios are equipped with emergency exits for you to take care of whatever you need (phone call, restroom, breather, etc.) and re-enter when you are ready to do so.

Can we bring food inside the rooms?

No.

Do you serve food or alcohol?

No.

Is this a franchise?

No, we are locally owned and operated.

What if we don’t escape in time?

We will go inside and show you the answer to the last puzzle you are working

Do we get anything if we win?

You get the satisfaction of beating the room plus bragging rights.

How long have you been open?

We opened our first location on Carlisle in June of 2015 and our second location on McLeod in June of 2017.

Can you give me more information on your team building offers?

We are an indoor facility that allows you to come dressed in plain clothes with no special clothes requirements. As a team building location, we are designed to help facilitate your corporate group by offering a challenging experience that hinges on communication and cooperation! All the things that make team building activities productive. We offer a discounted rate to corporations & have compiled a tiered pricing structure below. You are charged by the experience, with each experience lasting up to 60 minutes (unless you successfully escape the room before the 60 minute timer runs out.

Pricing structure and additional details can be found on our Team Building page.

How soon prior to our appointment time should we arrive?

Please arrive 10-15 minutes prior to your scheduled time, as we begin sessions promptly at their scheduled start times, especially as a courtesy to multi-group sessions.

Do you offer any specials on your service?

Yes, we do. Please sign up for our newsletter, follow us on Twitter, and like us on Facebook to be alerted when we have coupons and special offers.

How do we know if a session is private or not?

When you select any given session, the next thing to pop up will state information about the room (i.e. description, difficulty rating, etc.) as well as the remaining spots available for that session out of the total number allowed. If these two numbers are the same, no one else has booked for that session, and you can either set the precedence for it being open (i.e. booking for fewer than 4 participants) or private (i.e. booking for 4 or more participants). If the first number (spots available) is less than the second number (total number of spots), the session is open and someone else has booked a few of the spots available. You can book any number up to the remaining amount of spots for this session.

How do I book a private session?

You will need to be the first person to book for any given available session for at least 4 participants up to the maximum number for that scenario.

What does ‘semi-private’ booking mean?

This means that all sessions during our public hours can be either private or open, depending on the first booking paid for that particular session. This is a new system we are implementing based on feedback we have received from our customers.

To book a private session, thus ensuring that you will not be paired up with anyone else, you will need to be the first person to book for that session and book for at least 4 (or more) participants. This locks the session private to your group and upon completion of your booking will show as “SOLD OUT” on our booking page, even though just the session/time is sold to your group and not necessarily all of the spots taken. You can add additional participants (i.e. more family, friends, or co-workers) to your group later on site prior to the start of your booking, but only at your discretion. This is how we have previously been operating.

To book an open session, you can book any number of participants fewer than 4. This will keep the session open to other folks to potentially join in with you. A few advantages to booking this way are not having to pay for 4 spots up front for smaller groups (e.g. couples), allowing for folks to pay separately, and taking the opportunity to meet new people.

Please contact us if you have any questions or concerns about this new booking structure by calling us at (505) 289-1002, emailing us at info@nmescaperoom.com, or stopping by either of our locations during our public hours.

Welcome Escape Room Enthusiasts!

Call NM Escape Room

Book Carlisle Rooms

Book McLeod Rooms

Booking Upgrades!


You asked and we listened! We have upgraded our booking options to allow rooms to be booked as "private".


Learn About The Changes