Escape Room Questions? - NM Escape Room - Albuquerque, NM

What is an Escape Room?

What is your pricing?

Do you offer refunds?

All purchases are non refundable.

We will issue a credit UPON REQUEST for paid participants who were not in attendance for the booked session. The credit will be issued in the name of the paid party, but can be transferred or gifted to someone else.

What are your hours of operation?

Our public hours are Thursdays and Fridays from 3:30pm to 11:00pm + Saturdays and Sundays from 10:30am to 11:00pm. We are also available by appointment only (minimum 1 week advance notice) on Monday through Wednesday, 9:00am to 1:30pm + Thursday and Friday, 9:00am - 1:30am. Contact Us for more information.

What is your Cancellation Policy?

We kindly request a minimum 24 hours advance notice of your cancellation. We will then reschedule your session for another date, or issue a credit for future use. All purchases are non refundable.

Can children participate in an escape scenario?

Yes, children of most ages are welcome to participate. Children under 12 should be accompanied by an adult, and there is no charge for children 6 and under.

How many people can our scenarios accommodate?

4-8 for all games and 4-6 for Bombshell.

Do you take cash on site?

We can accept the exact amount including tax, but we don’t keep cash on site, so therefore we cannot make change. It is more convenient to book your session online. Please note: sessions are reserved through booking online and may not be available if you decide to walk in. If planning to walk in a pay on site please first check our schedule online to ensure that the session you desire isn’t already full.

How large are the rooms?

Our scenarios range from 260 sq ft to 450 sq ft.

Will I be paired with strangers?

We have recently changed our policy to no longer allow for open booking. What this means is when you book one of our sessions, it automatically becomes private and no longer available for booking on our web site. Please note, there is a minimum of 4 participants required to book a session, but more participants can be added to your session simply by giving us a call, or by adding them when you arrive for your booked time.

How many scenarios do you have?

Currently, we have three at our Carlisle facility and two at our McLeod facility.. Please see our website for descriptions of the escape scenarios. Don’t forget to sign up for our newsletter to be alerted to new escape scenarios and exciting escape room offers from nmescaperoom.com.

I see that your group maximum is 8, but we have 9. Can we add an extra person?

Yes, additional participants are allowed, but should not exceed a maximum of 10 per scenario. You can pay for the additional participant(s) on site when you arrive for your booked session. Please note: we can only take a credit card payment on site. Cash is not accepted.

Why is there a minimum of 4 participants required to book? I just wanted myself and one other to participate…

We have learned that 2 participants just don’t get the most out of their experience due to the amount of puzzles and tasks required to complete the game. It is a much better experience and your chances of success are greater with at least 4 participants.

Are the exact same scenarios available at each location?

No, each location has a different offering of scenarios from which to choose.

Has anyone suffering from claustrophobia had any issues inside the rooms?

No.

Can we bring food inside the rooms?

No.

Do you serve food or alcohol?

No.

Is this a franchise?

No, we are locally owned and operated.

Is it like the movie franchise, Saw?

No.

What if we don’t escape in time?

We will go inside and show you the answer to the last puzzle you are working

Do we get anything if we win?

You get the satisfaction of beating the room plus bragging rights.

How long have you been open?

We opened in June of 2015.

What are the success rates of each scenario?

Please see each room description and success rate on our web page. Each room has its success rate updated daily.

Can you give me more information on your team building offers?

We are an indoor facility that allows you to come dressed in plain clothes with no special clothes requirements. As a team building location, we are designed to help facilitate your corporate group by offering a challenging experience that hinges on communication and cooperation! All the things that make team building activities productive. We offer a discounted rate to corporations & have compiled a tiered pricing structure below. You are charged by the experience, with each experience lasting up to 60 minutes (unless you successfully escape the room before the 60 minute timer runs out.


PRICING STRUCTURE

Team building / special session pricing is

$200.00 plus tax per scenario

Each scenario can hold up to 8 participants. We have limited availability on Mondays, but feel free to call us Tuesday through Sunday with any questions at 505-289-1002.
Our special session and team building start times are scheduled on

- Tuesdays - 9 am to 4:30 pm
- Wednesdays - 9 am to 4:30 pm
- Thursdays - 9am to 2:30pm
- Fridays - 9 am to 2:30pm

How soon prior to our appointment time should we arrive?

Please arrive 10-15 minutes prior to your scheduled time.

Do you offer any specials on your service?

Yes, we do. Please sign up for our newsletter to be alerted when we have coupons and special offers.

What if our group exceeds the maximum participant allowance?

We can have up to 10 maximum in all our scenarios except Bombshell. It has an absolute maximum of 8 for safety purposes. This is non negotiable.

Welcome Escape Room Enthusiasts!

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