COVID-19 Precautions and Policies
Upon reopening the New Mexico Escape Room facilities, please be aware that some of our past policies and procedures have been modified to address safety. You may notice additional instructions and policies both posted and / or verbally given; these must be followed while visiting our facilities. We reserve the right to refuse service to anyone who violates our safety policies.
We are taking additional safety measures for our staff and customers. These include: distancing arriving / departing groups from each other, frequent cleaning of our lobbies, bathrooms, and high touch items between guests. We will be cleaning each game between groups of customers. We will also provide, to our customers, upon request: disposable gloves, hand sanitizer, and the opportunity to wash hands before and after games. Our staff will have their temperatures checked before each shift, they will wear masks and/or face shields when interacting with customers (unless otherwise advised by their health care provider), will wash hands frequently, and practice safe distancing when possible.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. It can be particularly threatening to senior citizens and people with underlying medical conditions. Please refer to the Centers for Disease Control and Prevention for information about COVID-19.
By visiting the New Mexico Escape Room you voluntarily assume all risks related to exposure to COVID-19.
Depending on government orders and restrictions, we may be required to operate at a reduced capacity, and may be subject to future, temporary closures. Any imposed closures may require us to cancel or reschedule bookings.
We respectfully ask that our customers behave in a way that promotes the health and safety of those around them. Though some may not like the additional, precautionary measures, we all benefit from taking responsibility to not put others at avoidable and unnecessary risk. Please remember that some of these measures have been ordered by our governing authorities. Businesses are doing the best they can to follow what is now required of them. We appreciate your patience and understanding as we navigate this new normal.
What are your hours of operation?
Fridays 3:30 pm - 10 pm
Saturdays 11:00 am - 10 pm
Sundays 11:00 am - 10 pm
Hours subject to change.
Contact Us for more information.
Do you offer refunds?
All purchases are non refundable.
We will issue a credit UPON REQUEST for paid participants who were not in attendance for the booked session. The credit will be issued in the name of the paid party, but can be transferred or gifted to someone else.
What is your Cancellation Policy?
We kindly request a minimum 24 hours advance notice of your cancellation. We will then reschedule your session for another date, or issue a credit for future use. All purchases are non refundable.
Can children participate in an escape scenario?
Yes, children of most ages are welcome to participate. Children under age 12 are required to be accompanied by a parent, guardian, or responsible adult inside all of our scenarios. Children 12 and older are not required to have a parent, guardian, or responsible adult play the game with them, but the responsible adult is required to remain on site during the time at our facility. Children under the age of 18, but who are of driving age are not required to have a parent, guardian, or responsible adult accompany them either on site or inside the games. There is no charge for children 6 and under.
How many people do your scenarios accommodate?
What if we don’t escape in time?
Do you take cash on site?
Yes, we do accept cash as form of payment on site. It is more convenient to book your session online. Please note: sessions are reserved through booking online and may not be available if you decide to walk in. If planning to walk in and pay on site please first check our schedule online to ensure that the session you desire isn’t already full.
Will I be paired with strangers?
How long have you been open?
Can you give me more information on your team building offers?
As a team building location, we are designed to help facilitate your corporate group by offering a challenging experience that hinges on communication and cooperation! All the things that make team building activities productive. We offer a menu of programs at various price points which allow you to choose the most cost and time effective option. You will work with our team building expert who will tailor your experience around your group’s team building needs. Pricing structure and additional details can be found on our Team Building page.
*If you don’t need a robust team building package, but want to bring your team out for some fun and bonding, you can book your group to play an escape game. They will have 60 minutes to beat the game. The pricing is per person and is based on which game you choose. Please see our pricing page for more information. For team building groups of 25 + we do offer a large group discount. Please call or email for more information on large group discounts.
Our facility is indoors and is wheelchair friendly. Groups are encouraged to wear casual clothes and comfortable shoes. There is no extraneous physical exertion necessary to play and / or beat any of our games. You will, however, need your thinking caps!
How soon prior to our appointment time should we arrive?
Why doesn’t a gift voucher balance cover the sales tax and booking fee?
Tax is to be applied to the goods or services that are purchased when a gift voucher is used. Unfortunately, our booking system won’t allow the sales tax and booking fee to be deducted from the gift voucher balance. This is something we are working with them on. Please be aware that the price of the gift voucher will only cover the cost of the escape rooms and not any applicable taxes and fees. Any applicable taxes and fees will need to be paid for separately at the time of booking. Any remaining gift voucher balance can be used towards future escape room bookings.
Do you accept walk-ins, or do we have to make a reservation?
Yes, we can accept walk-ins only IF we have a scenario available. We highly recommend booking your session online. This ensures you secure the desired date, time, and game for your group.
Do you offer any specials on your service?
Are your games handicap accessible?
We have had many customers play our games who use various mobility aids, including wheelchairs. We do our best to accommodate customers by providing ramps where necessary, and also assist in bypassing specific areas of a game that may be inaccessible via wheelchair. Feel free to give us a call to ask any questions regarding accessibility.
Are the games accommodating to the Deaf and hard of hearing community?
It depends on the game. We don’t ever want to exclude any members of our community. Though there are many puzzles in our games that can be solved that don’t use or rely on any sound effects, we do have some sound related puzzles and sound effects in various games. We have had folks use the help of interpreters, and also our game masters to solve through the puzzles that rely on sound. Or we can bypass those specific puzzles altogether. Please feel free to call us to find out which games we recommend.
What if our group is running late?
We can accommodate late groups up to 10 minutes. After 10 minutes, we will deduct time from the game to ensure we will be on time for subsequent booked games.
Are pets allowed in the games?
Trained and certified service animals are welcome. All other pets are not allowed.
Can we add extra people to our booking if we have more than the maximum for that scenario?
Currently all of our games can have a maximum of 8 participants. We do highly encourage a maximum of 6 in some of our scenarios, and you will find that the maximum allowed to book online is either 6 or 8 depending on the scenario. Feel free to give us a call prior to booking a game to discuss adding extra participants.