Upon reopening the New Mexico Escape Room facilities, please be aware that some of our past policies and procedures have been modified to address safety. You may notice additional instructions and policies both posted and / or verbally given; these must be followed while visiting our facilities. We reserve the right to refuse service to anyone who violates our safety policies.
We are taking additional safety measures for our staff and customers. These include: distancing arriving / departing groups from each other, frequent cleaning of our lobbies, bathrooms, and high touch items between guests. We will be cleaning each game between groups of customers. We will also provide, to our customers, upon request: disposable gloves, hand sanitizer, and the opportunity to wash hands before and after games. Our staff will have their temperatures checked before each shift, they will wear masks and/or face shields when interacting with customers (unless otherwise advised by their health care provider), will wash hands frequently, and practice safe distancing when possible.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. It can be particularly threatening to senior citizens and people with underlying medical conditions. Please refer to the Centers for Disease Control and Prevention for information about COVID-19.
By visiting the New Mexico Escape Room you voluntarily assume all risks related to exposure to COVID-19.
Depending on government orders and restrictions, we may be required to operate at a reduced capacity, and may be subject to future, temporary closures. Any imposed closures may require us to cancel or reschedule bookings.
We respectfully ask that our customers behave in a way that promotes the health and safety of those around them. Though some may not like the additional, precautionary measures, we all benefit from taking responsibility to not put others in avoidable and unnecessary risk. Please remember that some of these measures have been ordered by our governing authorities. Businesses are doing the best they can to follow what is now required of them. We appreciate your patience and understanding as we navigate this new normal.
What is your pricing?
Do you offer refunds?
All purchases are non refundable.
We will issue a credit UPON REQUEST for paid participants who were not in attendance for the booked session. The credit will be issued in the name of the paid party, but can be transferred or gifted to someone else.
What are your hours of operation?
Fridays 3:30 pm - 10 pm
Saturdays 11:00 am - 10 pm
Sundays 11:00 am - 10 pm
Hours subject to change.
Contact Us for more information.
What is your Cancellation Policy?
We kindly request a minimum 24 hours advance notice of your cancellation. We will then reschedule your session for another date, or issue a credit for future use. All purchases are non refundable.
How many people do your scenarios accommodate?
Do you take cash on site?
How large are the rooms?
Will I be paired with strangers?
How many scenarios do you have?
Are the exact same scenarios available at each location?
Has anyone suffering from claustrophobia had any issues inside the rooms?
Can we bring food inside the rooms?
Do you serve food or alcohol?
Is this a franchise?
What if we don’t escape in time?
Do we get anything if we win?
How long have you been open?
Can you give me more information on your team building offers?
As a team building location, we are designed to help facilitate your corporate group by offering a challenging experience that hinges on communication and cooperation! All the things that make team building activities productive. We offer a menu of programs at various price points which allow you to choose the most cost and time effective option. You will work with our team building expert who will tailor your experience around your group’s team building needs. Pricing structure and additional details can be found on our Team Building page.
*If you don’t need a robust team building package, but want to bring your team out for some fun and bonding, you can book your group to play an escape game. They will have 60 minutes to beat the game. The pricing is per person and is based on which game you choose. Please see our pricing page for more information. For team building groups of 25 + we do offer a large group discount. Please call or email for more information on large group discounts.
Our facility is indoors and is wheelchair friendly. Groups are encouraged to wear casual clothes and comfortable shoes. There is no extraneous physical exertion necessary to play and / or beat any of our games. You will, however, need your thinking caps!
How soon prior to our appointment time should we arrive?
Are your games handicap accessible?
We have had many customers play our games who use various mobility aids, including wheelchairs. We do our best to accommodate customers by providing ramps where necessary, and also assist in bypassing specific areas of a game that may be inaccessible via wheelchair. Feel free to give us a call to ask any questions regarding accessibility.
Are the games accommodating to the Deaf and hard of hearing community?
It depends on the game. We don’t ever want to exclude any members of our community. Though there are many puzzles in our games that can be solved that don’t use or rely on any sound effects, we do have some sound related puzzles and sound effects in various games. We have had folks use the help of interpreters, and also our game masters to solve through the puzzles that rely on sound. Or we can bypass those specific puzzles altogether. Please feel free to call us to find out which games we recommend.
Can we add extra people to our booking if we have more than the maximum for that scenario?
Currently we will be not allowing bookings to exceed the participant maximum for each game. Our participant maximum as of now is 6 per game to discourage larger group gatherings as ordered by our state’s governing authorities due to the COVID-19 pandemic. This may change as more restrictions are lifted.